服务条款

Terms of Service

Last updated: November 4, 2026

OVERVIEW

Welcome to MUSJEWEL.

MUSJEWEL is operated by MUSES JEWELRY LTD, a company registered in England and Wales under company registration number 16257202, with its registered office at Suite 10270, 61 Bridge Street, Kington, Wales, HR5 3DJ, United Kingdom.

The terms “MUSJEWEL,” “we,” “us,” and “our” refer to MUSES JEWELRY LTD operating the MUSJEWEL online store.

MUSJEWEL operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”).

Our official website is:

https://musjewel.com

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer and sell products to our customers.

These Terms of Service, together with the policies referenced below, explain your rights and responsibilities when accessing our website, using our Services, or purchasing products from us.

Please read these Terms carefully before using our Services. By accessing our website or placing an order, you agree to these Terms to the extent permitted by applicable law.

Privacy Policy:

https://musjewel.com/policies/privacy-policy

Refund Policy:

https://musjewel.com/policies/refund-policy

Shipping Policy:

https://musjewel.com/policies/shipping-policy

Contact Us:

https://musjewel.com/pages/contact

If you do not agree to these Terms, you should not access or use our Services.

SECTION 1 — ELIGIBILITY, ACCESS AND ACCOUNTS

By using our Services, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian.

You may be asked to provide information such as your name, email address, billing address, shipping address, phone number, and payment information.

You agree that all information you provide is accurate, current, and complete.

If you create an account, you are responsible for maintaining the confidentiality of your account details and for all activity conducted through your account.

You may not sell, transfer, assign, or license your account to another person.

We reserve the right to restrict or terminate access where reasonably necessary to prevent fraud, misuse, security risks, or violations of these Terms.

SECTION 2 — OUR PRODUCTS

MUSJEWEL specializes in jewelry and related accessories, including rings, necklaces, bracelets, earrings, and jewelry sets.

We make reasonable efforts to display and describe our products accurately, including their materials, colors, dimensions, finishes, designs, sizes, and available options.

However, product colors and appearances may vary slightly depending on screen settings, lighting conditions, and normal manufacturing variations.

Customers are responsible for selecting the correct product size, color, style, and other available options before placing an order.

Please contact us before purchasing if you are unsure about jewelry sizing, materials, or other product specifications.

Product images are provided for reference. Packaging and minor product details may vary where such differences do not materially affect the product's essential characteristics.

We reserve the right to:

Correct or update product information.
Reasonably limit product quantities.
Discontinue products.
Restrict sales to certain countries or regions.
Refuse orders suspected of fraud, misuse, or unauthorized resale, subject to applicable law.

All products are subject to availability.

Nothing in this section limits your statutory rights regarding faulty, defective, or incorrectly described goods.

SECTION 3 — ORDERS AND ORDER ACCEPTANCE

When you submit an order, you are making an offer to purchase the selected products under these Terms.

Receiving an automatic order confirmation does not necessarily mean that your order has been finally accepted.

An order is normally accepted after payment has been successfully processed and the order has entered processing or fulfillment.

MUSJEWEL reserves the right to reject, limit, or cancel an order for reasonable reasons, including:

Product unavailability.
Incorrect product or pricing information.
Suspected fraud or unauthorized payment activity.
An incomplete or invalid shipping address.
Destination restrictions.
Technical or payment-processing errors.

If an order is canceled after payment has been received, the applicable amount will be refunded to the original payment method.

Please review your order carefully before submitting it.

Once an order has entered processing or fulfillment, we may not be able to change or cancel it, subject to your statutory cancellation rights.

To request an order change or cancellation, please contact us as soon as possible:

Email: rie19730421@gmail.com

We cannot guarantee that a change or cancellation request can be completed after an order has been submitted.

SECTION 4 — PRICES, CURRENCY AND PAYMENT

Product prices are displayed in the currency selected or shown on our website and at checkout.

Prices, discounts, promotions, and special offers may change without prior notice. Changes will not retroactively affect orders already accepted.

The applicable price is the price displayed during checkout when the order is submitted.

We offer free standard shipping to our supported destinations, except Puerto Rico, where a $13 USD shipping fee applies.

Any applicable shipping charges will be displayed during checkout before payment is completed.

Depending on your destination, additional charges may include:

Customs duties.
Import taxes.
Bank charges.
Currency conversion fees.
Charges imposed by government authorities or third-party service providers.

Taxes and mandatory charges will be disclosed and included in the total price where required by applicable law.

You agree to provide accurate and complete payment and billing information.

By submitting payment information, you confirm that:

You are authorized to use the selected payment method.
Your payment information is accurate.
The payment provider may process your transaction.
You agree to pay the total amount displayed during checkout.

Payments are processed through the payment methods offered at checkout, which may involve Shopify and third-party payment providers.

MUSJEWEL does not control currency conversion rates, bank fees, or payment restrictions imposed by third-party providers.

Promotional codes and discounts:

Must be used according to their stated conditions.
May have expiration dates.
May apply only to selected products.
May not be combined unless expressly stated.
May be canceled if used fraudulently or incorrectly, subject to applicable law.

SECTION 5 — SHIPPING AND DELIVERY

Orders are processed and shipped according to our Shipping Policy:

https://musjewel.com/policies/shipping-policy

Our standard estimated delivery timelines are:

Order Processing Time: 1–3 business days.
Shipping Time: 5–15 business days after dispatch.
Estimated Total Delivery Time: 6–18 business days.

Business days exclude weekends and public holidays.

We offer free standard shipping to all currently supported destinations, with the following exception:

Puerto Rico, United States: $13 USD shipping fee.

Available shipping destinations and the applicable shipping charges will be displayed during checkout.

Estimated delivery times are not guaranteed and may be affected by circumstances outside our reasonable control, including:

Carrier delays.
Customs inspections.
Public holidays.
Severe weather.
Transportation interruptions.
Government restrictions.
Incorrect or incomplete shipping addresses.
Local postal service delays.

Customers are responsible for providing complete and accurate shipping information.

If an order cannot be delivered because the customer provided an incorrect address, refused delivery, or failed to collect the shipment, reasonable additional shipping charges may apply where permitted by law.

Tracking information will normally be sent to the email address provided with the order when available.

Nothing in these Terms removes our statutory responsibilities regarding delivery, damaged goods, or shipments lost before risk legally passes to the customer.

SECTION 6 — CUSTOMS, DUTIES AND IMPORT REQUIREMENTS

International orders may be subject to customs inspections, import duties, taxes, handling charges, or other fees imposed by the destination country.

Unless these charges are expressly collected during checkout, they may be payable by the recipient, subject to applicable law and the information disclosed before purchase.

MUSJEWEL does not control customs authorities and cannot guarantee the amount of customs charges or the time required for customs clearance.

Customers should confirm that the products they order can legally be imported into their destination country.

If an order is delayed, rejected, or returned due to customs requirements, the situation will be handled according to our Refund Policy and applicable consumer protection laws.

Nothing in this section removes mandatory consumer rights.

SECTION 7 — RETURNS, REFUNDS AND EXCHANGES

Returns, refunds, exchanges, damaged-item claims, and order problems are handled according to our Refund Policy:

https://musjewel.com/policies/refund-policy

We offer a 30-day return policy for eligible items.

Customers may request a return within 30 calendar days after receiving their order, subject to the conditions described in our Refund Policy.

For voluntary returns, products must generally be:

Unused and unworn.
In their original condition.
Returned with original packaging.
Returned with applicable tags.
Accompanied by proof of purchase.

Returns based solely on personal preference or a change of mind may be declined under our voluntary return policy, except where applicable consumer protection laws provide otherwise.

Customers in the United Kingdom and European Union generally have a separate statutory 14-day cancellation right for eligible online purchases, subject to legal exceptions.

If you receive a damaged, defective, or incorrect product, please contact us promptly and provide:

Your order number.
A description of the issue.
Clear photographs or video of the product and packaging.
Any other information reasonably necessary to review the claim.

For products that are defective, damaged, or incorrectly shipped, MUSJEWEL will cover applicable return shipping costs as required by law.

Approved voluntary refunds will normally be processed to the original payment method within 15 business days, or sooner where applicable law requires.

For statutory cancellations, the applicable legal refund deadlines take precedence.

Your bank or payment provider may require additional time to display the refunded amount.

Nothing in these Terms limits mandatory consumer rights.

SECTION 8 — JEWELRY USE, CARE AND CUSTOMER RESPONSIBILITY

Our jewelry and accessories are intended for ordinary personal use.

Customers should follow any product-specific instructions regarding wearing, cleaning, handling, and storing jewelry.

Certain jewelry materials, coatings, finishes, stones, and settings may require special care.

Customers are responsible for:

Selecting the appropriate jewelry size and style.
Reviewing available product specifications.
Using and maintaining products appropriately.
Following product care instructions.
Avoiding unnecessary exposure to chemicals, excessive moisture, or conditions that may damage the jewelry.
Contacting us before purchase if they have questions about materials or potential sensitivities.

If you have a known sensitivity to specific metals or other materials, please review the disclosed product information and contact us for clarification before ordering.

MUSJEWEL is not responsible for damage caused solely by misuse, accidental damage, or unauthorized alterations after delivery, except where applicable consumer protection law provides otherwise.

Nothing in this section limits your rights concerning defective, unsafe, or incorrectly described products.

SECTION 9 — INTELLECTUAL PROPERTY

Unless otherwise stated, content available through our Services is owned by or licensed to MUSJEWEL, MUSES JEWELRY LTD, or the relevant intellectual property rights holder.

This may include:

MUSJEWEL branding.
Website text.
Original product descriptions.
Graphics.
Photographs.
Videos.
Page layouts.
Logos.
Design elements.
Software.
Original website content.

Our Services are provided for personal, lawful, and non-commercial use.

Without authorization or another lawful basis, you may not:

Reproduce substantial portions of protected website content.
Republish original website materials.
Commercially exploit protected content.
Remove copyright or ownership notices.
Misrepresent ownership of protected materials.
Use our content in a misleading or unlawful manner.

Third-party trademarks, photographs, designs, and other intellectual property remain the property of their respective owners.

References to third-party brands do not imply affiliation, endorsement, or ownership unless expressly stated.

MUSJEWEL does not claim ownership of third-party intellectual property.

SECTION 10 — THIRD-PARTY TOOLS AND SERVICES

We may provide access to third-party tools, applications, payment services, tracking services, analytics providers, customer support systems, and social media platforms.

These services may have their own terms, conditions, and privacy policies.

MUSJEWEL does not control every aspect of third-party services and cannot guarantee that they will always be available, uninterrupted, secure, or error-free.

Your use of third-party services may be subject to separate agreements with the relevant provider.

SECTION 11 — THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

These links are provided for convenience and do not necessarily mean that MUSJEWEL endorses or controls the third party.

MUSJEWEL is not responsible for independently operated third-party:

Website content.
Privacy practices.
Products or services.
Website security or availability.
Actions or representations.

Customers should review the terms and privacy policies of third-party websites before submitting personal information or completing transactions.

Nothing in this section limits liability that cannot lawfully be excluded.

SECTION 12 — RELATIONSHIP WITH SHOPIFY

MUSJEWEL is powered by Shopify, which provides the technical e-commerce platform used to operate our online store.

Purchases made through this store are made directly between the customer and MUSJEWEL, operated by MUSES JEWELRY LTD.

Shopify is not the seller of the products offered by MUSJEWEL and is not responsible for fulfilling orders, supplying products, providing customer support, or resolving disputes between customers and MUSJEWEL, except where Shopify separately provides a service directly to the customer.

Certain Shopify features may be subject to Shopify's own terms and privacy policies.

Shopify Privacy Policy:

https://www.shopify.com/legal/privacy

SECTION 13 — PRIVACY AND PERSONAL INFORMATION

Our collection and processing of personal information are explained in our Privacy Policy:

https://musjewel.com/policies/privacy-policy

Because our store is hosted by Shopify, certain personal information may be processed by Shopify and by service providers involved in:

Payment processing.
Fraud prevention.
Order fulfillment.
Shipping and delivery.
Website analytics.
Customer support.
Website operations.

Personal information may be processed in countries other than your country of residence, subject to applicable laws and safeguards.

Please review our Privacy Policy for information about:

The personal information we collect.
How we use personal information.
How information may be shared.
Cookies and tracking technologies.
Data retention.
Your privacy rights.
How to contact us regarding privacy matters.

SECTION 14 — REVIEWS, FEEDBACK AND USER CONTENT

If you submit a review, photograph, comment, suggestion, testimonial, or other content, you confirm that:

You created the content or have permission to submit it.
The content is accurate and not misleading.
The content does not violate another person's rights.
The content is not unlawful, defamatory, threatening, obscene, abusive, or fraudulent.
The content does not contain malicious software or unauthorized advertising.

You grant MUSJEWEL a non-exclusive, worldwide, royalty-free license to use, reproduce, display, edit, translate, and publish submitted content for purposes related to operating, improving, or promoting the Services.

We are not required to publish, retain, compensate, or respond to submitted content.

We may remove or refuse content that we reasonably believe violates these Terms or applicable law.

SECTION 15 — ERRORS, INACCURACIES AND OMISSIONS

We make reasonable efforts to ensure that information displayed on our website is accurate.

However, information may occasionally contain typographical errors, inaccuracies, or omissions relating to:

Product descriptions.
Jewelry sizes.
Materials and dimensions.
Prices.
Promotions.
Product availability.
Shipping charges.
Delivery estimates.
Product images.
Other website information.

We reserve the right to correct inaccurate information.

If an error materially affects an order that has already been submitted, we may contact the customer to confirm the corrected information or, where necessary and legally permitted, cancel and refund the affected order.

Nothing in this section limits mandatory consumer rights.

SECTION 16 — PROHIBITED USES

You may not use our Services:

For unlawful, fraudulent, or malicious purposes.
To violate applicable laws or regulations.
To infringe intellectual property, privacy, or other legal rights.
To submit false or misleading information.
To harass, threaten, abuse, or defame another person.
To transmit malware, viruses, or harmful code.
To attempt unauthorized access to accounts, systems, or data.
To interfere with website security or operation.
To conduct unauthorized scraping or automated data extraction.
To send spam or unauthorized advertising.
To impersonate another person or business.
To place fraudulent orders or misuse discounts.
To assist another person in prohibited conduct.

MUSJEWEL may restrict, suspend, or terminate access where we reasonably believe these Terms have been violated.

SECTION 17 — SUSPENSION AND TERMINATION

Customers may stop using our Services at any time.

MUSJEWEL may suspend or terminate access where:

A customer materially breaches these Terms.
Activity creates a fraud, legal, or security risk.
Payment is reversed or unauthorized.
The website or Services are misused.
We are required to do so by law or by a payment provider.

Termination does not affect rights or obligations that arose before termination.

Provisions that should reasonably continue after termination will remain effective.

SECTION 18 — DISCLAIMER OF WARRANTIES

We provide our Services using reasonable care and skill.

However, except for warranties or rights that cannot legally be excluded, the Services are provided on an “as available” basis.

We do not guarantee that:

The website will always operate without interruption.
Every technical error will be corrected immediately.
Every feature will remain permanently available.
Estimated delivery dates will always be achieved.
Third-party services will always operate without interruption.

Nothing in these Terms excludes any legal guarantee, consumer protection, warranty, or statutory right that cannot legally be excluded.

SECTION 19 — LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability or consumer right that cannot lawfully be excluded or limited.

Subject to those rights, MUSJEWEL is not responsible for losses that were not reasonably foreseeable when the contract was made or that arise solely from unlawful use of the Services or misuse of a product after delivery.

We do not exclude liability for failure to supply goods that conform to the contract.

We remain responsible for products and delivery to the extent required by applicable law.

Nothing in these Terms creates a blanket exclusion of liability for defective products, lost shipments, or non-delivery.

SECTION 20 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless MUSJEWEL and its service providers from third-party claims arising directly from:

Your unlawful use of the Services.
Your material breach of these Terms.
Your infringement of another person's rights.
Fraudulent or malicious activity conducted through your account.

This provision does not require you to compensate MUSJEWEL for losses caused by our own unlawful conduct, negligence, or breach of these Terms.

SECTION 21 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to remain effective.

SECTION 22 — WAIVER AND ENTIRE AGREEMENT

If MUSJEWEL does not immediately enforce a provision of these Terms, this does not mean that we waive the right to enforce it later.

These Terms, together with the policies and information incorporated by reference, form the agreement between you and MUSJEWEL concerning your use of the Services.

They replace prior agreements or communications concerning the same subject matter unless otherwise agreed in writing.

SECTION 23 — ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent.

MUSJEWEL may transfer its rights and obligations as part of a legitimate business transfer, restructuring, merger, sale, or transfer of store operations, provided that customer rights are not materially reduced.

SECTION 24 — GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of England and Wales.

However, this choice of law does not deprive consumers in other countries of mandatory protections available under the laws applicable to their purchases.

Before beginning formal legal proceedings, customers are encouraged to contact us so that we can attempt to resolve the matter directly.

Email: rie19730421@gmail.com

Nothing in these Terms prevents customers from accessing a court, regulator, or other remedy available under applicable law.

SECTION 25 — CHANGES TO THESE TERMS

MUSJEWEL may update these Terms from time to time to reflect:

Changes to our Services.
Changes to business practices.
Legal or regulatory requirements.
Security requirements.
Technical or operational changes.

The latest version will be posted on this website with an updated revision date.

Material changes will be communicated where required by law.

Revised Terms do not retroactively remove rights arising from purchases made before the changes became effective.

SECTION 26 — CONTACT INFORMATION

For questions about these Terms of Service, orders, or customer support, please contact us:

Store / Brand: MUSJEWEL

Legal Business Name: MUSES JEWELRY LTD

Company Registration Number: 16257202 (England and Wales)

Registered Office:

Suite 10270, 61 Bridge Street, Kington, Wales, HR5 3DJ, United Kingdom

Customer Support Email:

rie19730421@gmail.com

Phone:

8823473457

Official Website: