Shipping Policy

Last Updated: November 4, 2026

Thank you for shopping with MUSJEWEL. We are committed to providing our customers with a smooth, reliable, and transparent delivery experience.

MUSJEWEL is operated by MUSES JEWELRY LTD, a company registered in England and Wales under company registration number 16257202.

This Shipping Policy explains our shipping coverage, shipping costs, order processing times, estimated delivery times, tracking information, and other important shipping terms for orders placed through https://musjewel.com.

Shipping Coverage

We currently ship to selected countries and regions available at checkout.

Our main shipping destinations include:

• United States

• United Kingdom

• Canada

• Australia

• New Zealand

• Japan

• European Union countries

• Singapore

• Hong Kong

Shipping availability is determined by the destinations supported during checkout.

If your country or region is not available at checkout, we may not currently support shipping to your location.

Shipping Cost

MUSJEWEL offers FREE standard shipping to all supported shipping destinations, with one exception:

Puerto Rico (United States): $13 USD flat shipping fee.

For all other supported destinations, no additional standard shipping charges will be applied at checkout.

Any applicable shipping fees will be clearly displayed before you complete your purchase.

Please note that customs duties, import taxes, local taxes, or other charges imposed by authorities in the destination country may apply.

Where applicable and permitted by law, these additional charges may be the customer's responsibility unless expressly included or collected during checkout.

Order Processing Time

After your order is placed, we normally require 1–3 business days to process your order, prepare your jewelry, complete necessary quality checks, and arrange shipment.

Order processing time does not include weekends or public holidays.

During peak shopping seasons, promotional periods, or public holidays, order processing may take longer than usual.

Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

Estimated Delivery Time

Our standard estimated shipping time is 5–15 business days after dispatch.

The estimated delivery timeline is as follows:

• Order Processing: 1–3 business days.

• Shipping Transit: 5–15 business days.

• Estimated Total Delivery: 6–18 business days.

Business days exclude weekends and public holidays.

Delivery times may vary depending on your destination, shipping carrier, customs clearance, local delivery conditions, weather, holidays, and other circumstances beyond our reasonable control.

Please note that delivery times are estimates and are not guaranteed.

These estimates do not affect any mandatory delivery rights provided under applicable consumer protection laws.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and available tracking details.

Tracking information may take 2–3 business days to appear or update in the carrier's tracking system after dispatch.

If your tracking information does not update immediately, this does not necessarily mean that your package has been lost.

Some shipments may experience temporary tracking delays due to carrier processing, customs inspections, international transfers, or local delivery arrangements.

We recommend allowing additional time for tracking updates to become available.

No Tracking Update for Several Days

If your tracking information has not been updated for several days, please allow the carrier some additional time to process and update the shipment status.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team at:

Email: rie19730421@gmail.com

Please include your order number so we can help investigate the status of your shipment.

We will make reasonable efforts to assist you and coordinate with the shipping carrier where necessary.

Incorrect or Incomplete Shipping Address

Please ensure that your shipping address is accurate and complete before placing your order.

Customers are responsible for providing correct shipping information, including:

• Full recipient name.

• Complete street address.

• Apartment or unit number, if applicable.

• City and state or province.

• Postal or ZIP code.

• Country or region.

• Valid contact information.

If you notice an error in your shipping address, please contact us as soon as possible at:

rie19730421@gmail.com

If your order has already been processed or shipped, we may not be able to change the delivery address.

Incorrect or incomplete address information may cause delivery delays, returned shipments, or additional delivery costs.

Where permitted by applicable law, reasonable additional shipping charges may apply if a shipment must be resent because of incorrect information provided by the customer.

Nothing in this section excludes MUSJEWEL's legal responsibilities for delivery or consumer protection rights.

Shipping Restrictions

We currently ship only to countries and regions available during checkout.

Depending on the shipping carrier and destination, delivery may be unavailable to certain:

• Remote or restricted locations.

• Military addresses.

• PO Boxes.

• Areas with customs or transportation restrictions.

If we are unable to ship to your address after your order has been placed, we will contact you by email and provide an appropriate solution.

Where delivery cannot be arranged, we will cancel the affected order and issue a refund to the original payment method in accordance with applicable law.

Customs, Duties, and Import Taxes

International shipments may be subject to customs clearance procedures, import duties, taxes, or other charges imposed by the destination country.

Unless expressly included or collected during checkout, applicable import charges may be payable by the recipient, subject to local law.

MUSJEWEL does not control customs authorities and cannot guarantee the amount of customs charges or the time required for customs processing.

Customers should ensure that the products they order are permitted for import into their destination country.

Any mandatory tax or import-charge disclosures required by applicable consumer protection laws will take precedence over this policy.

Lost, Delayed, or Damaged Packages

If your package is significantly delayed, lost in transit, or arrives damaged, please contact us at:

rie19730421@gmail.com

Please provide:

• Your order number.

• Your full name.

• A description of the issue.

• Relevant tracking information.

• Photographs of damaged items or packaging, if applicable.

We will investigate the situation and work with the shipping carrier to determine an appropriate resolution.

Depending on the circumstances and applicable consumer protection laws, we may arrange a replacement, reshipment, or refund.

If your order arrives with damaged, defective, or incorrect jewelry, MUSJEWEL will cover applicable return shipping costs where required under our Refund Policy and applicable law.

Although customs delays, transportation disruptions, severe weather, and other external circumstances may affect delivery times, nothing in this policy removes our statutory obligations for delivery or goods lost before the risk legally passes to the customer.

For further information about returns and refunds, please refer to our Refund Policy:

https://musjewel.com/policies/refund-policy

Contact Us

If you have any questions about your order, delivery, or shipping arrangements, please contact our customer support team.

Store / Brand: MUSJEWEL

Legal Business Name: MUSES JEWELRY LTD

Company Registration Number: 16257202

Registered Office:

Suite 10270, 61 Bridge Street, Kington, Wales, HR5 3DJ, United Kingdom

Customer Support Email: rie19730421@gmail.com

Phone: 8823473457

Official Website: https://musjewel.com

Contact Page: https://musjewel.com/pages/contact

Please note that our registered office is our legal business address and is not necessarily a return processing location. Customers should contact our support team for approved return instructions.